Policy and Procedures for Complaints Handling of TOANTHANG

TOANTHANG is committed to addressing any complaints related to transactions made through Toanthangcar.com in a timely and fair manner. We value customer satisfaction and trust in our services and emphasize resolving issues amicably and satisfactorily.

1. Channels of Receiving Complaints:

If you have a complaint related to TOANTHANG's services, please contact us through the following methods:

• Email: Customers can send complaints to support@toanthangcar.com.
• Telephone: Contact us at the customer service number 0908 121 135.

2. Handling Procedure:

1. Contact TOANTHANG via email or phone to file a complaint.
2. The Customer Care Department will review and acknowledge the complaint. Depending on the nature of the issue, we will assist within seven (7) working days.
3. Request the customer to provide information and evidence related to the issue for verification.
4. Prioritize resolving disputes through negotiation and mediation. TOANTHANG will review and confirm the information regarding the complaint, conduct verification and analysis to determine an appropriate solution.

If necessary, TOANTHANG will propose measures appropriate to the severity of the issue, and the supplier is responsible for compensating the customer. If an agreement is not reached, after 30 days, the issue may be taken to the competent People's Court for resolution.

TOANTHANG aims to ensure that all complaints are resolved fairly and effectively, while also maintaining a positive relationship with customers.