Welcome to Toanthangcar.com

Welcome to our website ("Website"). Toanthangcar.com ("toanthangcar.com" or "we") is owned by Toan Thang Company Limited (“Toan Thang Company” or “Toan Thang”), serving as a multifunctional electronic portal for the online purchase of bus tickets, providing updated information about destinations, bus schedules, and Toàn Thắng's information for those seeking transportation solutions. This website supports access from various devices and platforms, including web browsers and mobile applications, along with other related developments. By accessing, browsing, and using the Website and/or purchasing tickets through Toanthangcar.com, you acknowledge, agree to, and have read and accept to adhere to the operating regulations of the Website along with our terms of use, policies, and related guidelines (published across the Website, including but not limited to: Privacy Policy, Ticket Cancellation Policy, Refund Policy, Payment Instructions, Dispute Resolution Mechanism, and other regulations). If you do not agree with these terms, please do not use the Website. Please note: Being unable to secure a seat on Toanthangcar.com does not mean that the seat has been sold out. It may be that the carrier wants to reserve seats for special cases, has not yet opened for online sales, or for other internal management reasons.

I. Definitions of Terms Used on Toanthangcar.com and the Services Provided

1. Defined Terms:

• Charges: Fees and taxes applied according to the regulations of carriers and regulatory authorities.
• Route: The path determined by the starting and ending point for fixed route vehicles as well as the start and end for contract and tour vehicles.
• Bus Station: A road transport infrastructure used to facilitate the boarding and alighting of passengers, including providing supportive transportation services.
• Stop Points: Scheduled stopping points within a journey between the origin and destination.
• Force Majeure: Includes events beyond the control of the parties such as natural disasters (earthquakes, typhoons, floods, tornadoes, tsunamis, landslides), fire, epidemic, warfare, risk of war, riots, strikes, and other unforeseeable disasters, as well as policy changes or prohibitions from the Vietnamese government.
• Transport Conditions: Regulations and transport requirements announced by the carrier and Toanthangcar.com to passengers as shown on the ticket/booking confirmation and/or website and/or through other notifications.
• Terms of Use: Regulations stated on a paper ticket or electronic ticket, receipt, or booking confirmation, applied according to this Regulation and related notifications.
• Ticket: May be a paper ticket from the carrier, an electronic ticket, or a booking confirmation issued by Toanthangcar.com or an authorized agent containing information about the passenger, booking code, itinerary information sent via registered email. "Ticket" for contract services or tour buses is understood as a booking confirmation.
• “Price” or “Fare”: The price and surcharges published by the carrier and/or according to related transport conditions.
• Bus operators (bus companies): Includes companies providing fixed route bus services, tour buses, and contract vehicles.
• Passenger: Anyone using services on Toanthangcar.com.
• Transport Contract: Agreement between the Carrier and the Passenger regarding the provision of services as confirmed by a ticket or equivalent form.
• “Book” or “Reserve”: Applies to fixed route vehicles, understood as booking tours for individual customers with tour buses or hiring for contract vehicles.

2. Tickets and Related Regulations

• Ticket: The official document confirming the transport contract between the Passenger and the Carrier. The ticket is valid only for the person named and the specific itinerary on the ticket.
• Value and Use of Tickets: The transport company will only provide services to the Passenger named on the ticket. The ticket may be transferred, exchanged, refunded, or canceled according to the terms and conditions of use as well as the fee schedule published at the time.

3. Ticket Prices and Transport Charges

• Ticket Price/Transport Charges: Announced by the transport company and may vary depending on the time of ticket purchase.
• Financial Responsibility of Passengers: Passengers must fully pay all taxes, fees, and surcharges at the time of ticket purchase as regulated by the authorities or the organization with jurisdiction, Toanthangcar.com, or the Carrier.
• Payment Conditions: Service may be denied if fares, taxes, fees, and surcharges are not fully paid. These charges must be paid in the currency specified by Toanthangcar.com (usually VND), unless otherwise stipulated by law or decision from competent authority.

4. Stop Points and Conditions

• Accepting Stop Points: Stop points are agreed upon as per the requirements of the authorities and the Carrier. Stop points need to be arranged in advance with the carrier and clearly indicated on the Ticket.

5. Booking Process

• Holding a Reservation: Executed via Website, Mobile App, Ticket Office, Agency, or Call Center, ending with the issuance of a reservation code to the Passenger.
• Booking Confirmation: After successful payment, the Passenger receives an electronic ticket with a confirmed reservation code.
• Timing and Payment for Booking: Payment must be completed before departure time to confirm the reservation.
• Booking Changes: Includes changes to the passenger name, itinerary, departure time. Change fees according to the fare schedule of Toanthangcar.com and fare difference (if applicable) must be paid.
• Successful Confirmation: Ticket must be fully paid before confirming the booking. Toanthangcar.com reserves the right to cancel the reservation if payment is insufficient.
• Personal Information: Passengers agree to share personal information with Toanthangcar.com and related parties for service usage.
• Use of Personal Information: Toanthangcar.com may use this information for purposes such as holding reservations, payments, providing services, accounting, marketing, and customer relations.
• Seating: Regulated in the ticket. The Carrier has the right to change the seating of Passengers for safety reasons, regulatory requirements, health, or security.

II. Principles and Regulations of Operation at Toanthangcar.com

Respecting Rights and Interests

• Legal Rights: All organizations and individuals involved in transactions on Toanthangcar.com are committed to respecting the legal rights and interests of all parties involved.

Electronic Tickets

• Definition and Provision: An electronic ticket is a method of service contract confirmation provided by Toanthangcar.com to passengers through email or SMS including basic information such as TICKET CODE and SEAT NUMBER. Note that the Electronic Ticket is not considered a VAT invoice.
• Form: An Electronic Ticket may be printed or stored in the form of a message or email, in compliance with legal regulations.

Compliance with Law

• Legal Regulations: All passenger transport services provided on Toanthangcar.com must fully comply with applicable legal regulations and not violate business or advertising bans as currently stipulated.

Agreeing to Comply with the Regulations

• Accepting Regulations: By accessing and using services on Toanthangcar.com, members and partners automatically agree and accept to adhere to the operating regulations established by Toanthangcar.com.

Operation and Ownership of Services

• Choice of Service: Toanthangcar.com does not directly own or operate passenger services. Passengers have the freedom to choose services from the carriers listed on Toanthangcar.com based on criteria such as carrier, departure time, and price.

Agreement Document

• Sale Agreement: This document, along with any future amendments, additions, or replacements, is an integral part of the sale agreement between Toanthangcar.com and the ticket purchaser.
• Related Laws and Regulations: Any issues not clearly regulated in this agreement or in case of contradiction will be resolved according to the relevant current laws and regulations.

III. Transaction Procedures at Toanthangcar.com

1. Instructions for Purchasing Tickets and Payment

Toanthangcar.com offers a platform that is easy and convenient for customers wishing to purchase bus tickets online, providing detailed information about bus operators, routes, and consulting on suitable passenger transport services for specific needs. The website also introduces a list of reliable ticket sales points, ticket prices, and customer support policies.

Ticket Buying Process:

1. Step 1: Customers search for a bus route by entering information about departure and destination locations, travel date, and the number of tickets on Toanthangcar.com.
2. Step 2: Review detailed information about the bus operator, ticket prices, departure times, and seat types. Then proceed to book tickets by selecting "Choose seat", choosing a seat location, and clicking "Continue".
3. Step 3: Provide contact information and passenger details (if booking for someone else) and select a payment method from available options. Proceed with payment according to instructions.
4. Step 4: Confirm booking via SMS and/or a call from customer service. Check trip details in the "My Trips" section.
5. Step 5: Depending on the bus operator’s regulations, use the confirmation message from Toanthangcar.com to board the bus or exchange for a paper ticket at the ticket office.

2. Ensuring Transaction Safety

• Transaction Control: Transactions concerning tickets and services will be regularly monitored and updated by Toanthangcar.com.
• Customer Feedback: Customers can send feedback or complaints about bus operators to Toanthangcar.com. Based on these inputs, Toanthangcar.com will verify the information and apply appropriate handling measures depending on the situation.

3. Promotions and Discounts

Toanthangcar.com regularly organizes promotional and discount programs to provide added value to its customers. To facilitate the most convenient conditions for service users, we apply specific regulations as follows:

• Promotion Application: Each transaction can only benefit from one promotional program or discount code. This ensures fairness and transparency for all customers.
• Changes to Promotions: Promotional programs may be updated or changed without prior notice. Customers should regularly check the website to stay updated with the latest information.
• Terms of Use: Each promotional program or discount code may have specific terms and conditions. We encourage customers to read and understand these regulations thoroughly before use to avoid any misunderstandings.

4. Complaint Handling Procedure

Toanthangcar.com commits to addressing all customer complaints in a fair, transparent, and timely manner. The complaint handling process includes:

• Complaint Notification: Customers must notify complaints within 7 days from the expected departure date. This allows us to quickly verify and address the issue.
• Filing a Complaint: Complaints can be submitted directly to the Toanthangcar.com management board through the contact channels provided on the website. We will verify the information and, if the complaint is valid, apply necessary measures.
• Handling Complaints: Based on the verification results, Toanthangcar.com will take reasonable remedial actions, including but not limited to negotiating with the bus operator, refunding money, or providing alternative services.

5. Rights and Duties of Toanthangcar.com

Rights of Toanthangcar.com:

• Inspect and Update: We reserve the right to inspect and update information about bus operators, routes, and related services to ensure accuracy and currentness.
• Refuse Service: We may refuse or suspend the provision of information and services from any bus operator that does not meet quality standards or provides misleading information.
• Protect Intellectual Property: Toanthangcar.com holds copyrights on all contents and services on the website. Any unauthorized copying, publishing, or use of these assets is strictly prohibited.

Duties of Toanthangcar.com:

• Provide Information: We are committed to posting and updating information from bus operators to support customers' decisions to purchase tickets.
• Manage Transactions: We are dedicated to establishing and maintaining a system for booking, purchasing, and canceling tickets that is safe and convenient for users.
• Support Legally: We will assist governmental regulatory bodies in investigating legal violations and protecting the legal rights of customers in dispute cases.
• Maintain Operations: We are committed to maintaining the stable operation of the website and addressing issues promptly that affect our users.

Responsibilities Not Included by Toanthangcar.com:

• Incorrect Information from Customers: Toanthangcar.com is not responsible for any incorrect or incomplete information provided by customers during the booking process.
• Timing Issues: Toanthangcar.com is not liable in cases where passengers are not present at the departure point at the scheduled time or when unable to contact passengers by phone.
• Changes in Pick-up Vehicles or Points: If the bus operator arranges a shuttle to pick up passengers and changes in the main vehicle or pick-up point occur, Toanthangcar.com is not responsible for any inconvenience caused.
• Errors by Ticket Agents: Any issues arising from inaccurate bookings made by ticket agents should be addressed directly with the agent.
• Shuttle Vehicle Type: Toanthangcar.com is not responsible for the type of vehicle used by the bus operator for shuttling passengers from the pick-up point to the main vehicle.

Toanthangcar.com offers a convenient platform for customers to book bus tickets online from partner transport companies. We are committed to maintaining a safe and transparent transaction environment while providing accurate and updated information from the bus operators. However, customers also need to take initiative in verifying information and adhering to the guidelines provided by Toanthangcar.com to avoid issues during the service use.

6. Customer Rights and Duties When Purchasing Tickets on Toanthangcar.com

Rights of Passengers:

• No Additional Fees: Toanthangcar.com commits not to charge any additional fees except those clearly listed on the booking detail page.
• Booking Confirmation: Booking on Toanthangcar.com is considered confirmed when the booking confirmation page displays independently of whether the passenger has received notification via SMS or Email.
• Support for Confirmation: Passengers can contact Toanthangcar.com for assistance in resending the confirmation information if not received due to technical reasons.

Duties of Passengers:

• Be Present On Time: Passengers need to be present at the departure point at least 30 minutes (60 minutes during holidays) before the scheduled departure time.
• Expected Departure Time: Note that the arrival and departure times listed on the ticket are estimated. Passengers should contact the bus operator representative to confirm the exact time and location.
• Requirements When Boarding: At the time of boarding, passengers need to provide the SMS/Email with ticket information and a photo ID.
• Agreement to Contact: By booking, passengers agree to receive calls, Emails, SMS messages, or notifications from Toanthangcar.com regarding booking information.

Customer Support Information:

• Website Management Board Toanthangcar.com: Toan Thang Company Limited.
• Address: 439 Binh Gia, Nguyen An Ninh Ward, Vung Tau City, Ba Ria-Vung Tau.
• Phone: 1900-6968.
• Email: support@toanthangcar.com.

Passengers are encouraged to regularly update and adhere to the policies and regulations of the Operating Regulations currently published on Toanthangcar.com to ensure a convenient and transparent ticket purchasing experience.

7. Managing Misinformation

• Responsible Use: Toanthangcar.com strictly prohibits the use of its platform for any illegal or unethical activities such as fraud, threats, unauthorized information mining, system sabotage, or spreading harmful viruses. Violators will be held fully accountable under the law.
• Protecting Reputation: Users are encouraged to maintain a positive image of Toanthangcar.com. Spreading misleading, negative, or biased information is not acceptable.
• Preventing Unauthorized Copying and Distribution: Any act of copying, editing, attaching, or distributing content from Toanthangcar.com without clear permission is a serious violation that demands respect for intellectual property rights.

8. Ticket Cancellation Policy

Cancellation Process

• Contact for Cancellation: Passengers may contact the number 1900-6968 to request ticket cancellation, providing the ticket code and specific instructions given by the support staff.
• Cancellation Timing: Cancellation timing is based on the time of departure from the start of the route, not dependent on the passenger’s boarding time.

Specific Policy

• Refund Amount: The refund amount is calculated as the total amount paid minus the cancellation fee and any transfer fees (if applicable). The cancellation fee applies to the original ticket price and does not apply when the ticket has been discounted.
• Example:
  • Original Ticket Price: 200,000 VND.
  • Discounted Ticket Price: 150,000 VND.
  • Cancellation Penalty: 10%, which is 20,000 VND.
  • Refund Amount: 130,000 VND (150,000 - 20,000).

The cancellation policy and support procedures for passengers are designed to ensure the rights and convenience of users when needing to change plans. Toanthangcar.com encourages passengers to update themselves with information and adhere to the regulations to ensure a smooth cancellation process.

9. Toanthangcar.com’s Refund Policy

Refund Process

• Method of Refund: When passengers cancel tickets, refunds will be directly credited to the bank account, debit card, credit card, or e-wallet used for the transaction.
• Processing Time: The refund process is typically automated after the ticket is canceled. It usually takes about 7 - 10 business days for the bank or card provider to process and credit the amount to the passenger’s account.

Important Considerations

• Support When Needed: If the refund has not been credited to the account after 10 business days, passengers are encouraged to contact the customer support department of Toanthangcar.com at the email support@toanthangcar.com for necessary assistance.
• No Show, No Refund: Ticket money will not be refunded if the passenger does not show up at the departure point at the scheduled time.
• Transaction and Ticket Issuance Fees: Fees associated with the transaction or issuance of tickets will not be refunded if the passenger initiates the cancellation.

Alternative Service Support:

• Alternative service: In cases where Toanthangcar.com needs to cancel a bus trip or service, we will endeavor to assist passengers in finding an alternative service from available options.
• Full Refund: If an alternative service is not found, Toanthangcar.com commits to refunding the full amount that the passenger paid for the ticket.

Addressing Service Deficiencies:

• Amenities and Associated Services: Amenities such as TV, air conditioning, drinks, and other services listed on Toanthangcar.com are intended to provide complete information for passengers' decision-making.
• Direct Resolution with Toàn Thắng: Any requests for refunds or complaints related to shortcomings of these amenities must be directly resolved with Toàn Thắng.

Toanthangcar.com commits to adhering to its refund policy in a transparent and fair manner while providing all necessary support to passengers during the refund process. We aim to ensure maximum satisfaction and trust from our customers when using our services.

10. Privacy Policy of Toanthangcar.com

Commitment to Privacy

Toanthangcar.com values building and maintaining a trustworthy relationship with its customers and website users. We commit to protecting personal information and maintaining privacy while ensuring the most convenient and comfortable use of our services.

Information Collection and Use

• Automatic Information Collection: When accessing Toanthangcar.com, some information such as IP addresses, website activity, and duration of use may be automatically collected and stored by us or third parties like Google Analytics. This information helps us analyze traffic and improve services.
• Personal Identifying Information: The personal information you provide, including names, addresses, and contact details, may be used for statistical purposes and service provision. We commit to sharing this information only with partners involved in the booking process and not disclosing it to unrelated third parties.

Protecting Personal Information

• Contact and Notifications: We may use your contact information to send information about trips, promotions from Toanthangcar.com, and partners. We commit to doing this thoughtfully to ensure that the information sent is valuable and appropriate.
• Security Measures: We apply industry-standard security measures to protect your personal information. Although absolute security cannot be guaranteed, we make every effort to prevent unauthorized access and ensure data accuracy and safety.

Policy Updates

• Adjustments to the Policy: The privacy policy may be updated over time to reflect changes in our operations or legal requirements. Any changes will be notified in advance on the website.

We recognize the importance of protecting personal information in the digital age and commit to taking all necessary measures to protect your information. This privacy policy not only reflects our commitment to you but also forms the foundation of a trustworthy relationship between Toanthangcar.com and its customers.

11. Liability Limitations in Case of Technical Errors

Transaction Procedures

• Customers participating in transactions on Toanthangcar.com must strictly follow the procedures and instructions provided. This ensures that all transactions are smooth and secure

Commitment of Toan Thang

• Toan Thang is committed to providing high-quality services to users. In cases of technical errors, software issues, or other objective problems that impede transaction processes, customers are encouraged to immediately inform us via email at support@toanthangcar.com or call 1900-6968. We will quickly verify and rectify the error to ensure customer rights are protected

Scope of Responsibility

• If customer feedback cannot be accessed by the Toanthangcar.com management due to technical transmission errors or other issues not caused by us, the management will not be responsible for resolving these. We always encourage customers to use various communication methods and ensure the information sent is accurate.

12. Unsuccessful Transactions

Transaction Failure Handling Process

• If a payment or booking transaction fails, potentially resulting in charges to the customer’s account without issuing the corresponding ticket, customers should:
  1. Contact Toanthangcar.com’s customer service hotline to report the issue.
  2. Verify and confirm the transaction with their bank or electronic wallet service provider.
  3. Retry the transaction or make a new booking after confirming that the initial transaction was unsuccessful.

Refund in Case of Failed Transactions

• We will refund the amount to the customer in accordance with Toanthangcar.com’s refund policy, ensuring that the customer’s rights are protected. All cases of failed transactions will be handled promptly and transparently according to Toanthangcar.com’s operational regulations.

Toan Thang is dedicated to providing the best service experience for our customers. Your peace of mind and satisfaction are our top priority in every service we offer.

13. Dispute Resolution and Complaints Mechanism

Electronic Ticket Disputes

• In case of disputes over electronic tickets, Toan Thang will participate in the resolution process by providing relevant information and documentation.
• Duty of Toan Thang: If the ticket is confirmed to be issued by Toan Thang and aligns with the relevant information, we commit to ensuring that customers receive the service they deserve.

Quality of Service Disputes

• Quality Complaints: Customers have the right to submit complaints directly to the customer support department of Toan Thang to request resolution.

Responsibility and Authority

• Duty of Toan Thang: We are committed to making every effort to resolve complaints from customers and ensure fairness and transparency.

Complaint Resolution Process

• Performing Duties: All parties involved must perform their responsibilities, rights, and duties accurately during the dispute resolution process.
• Agreement and Resolution: The parties will discuss to find the most reasonable solution. If an agreement is not reached, the issue may be taken to a competent authority for resolution.

Responsibility of Toanthangcar.com

• Effort to Resolve: Toan Thang is always committed to resolving any complaints from customers promptly and fairly.
• Scope of Responsibility: The responsibility of Toan Thang regarding any complaint will not exceed the amount the customer paid for the ticket.

Toan Thang commits to ensuring that all transactions and customer experiences are conducted smoothly and fairly. We are attentive and quick to address any feedback and complaints from our customers to ensure timely and appropriate resolution.

14. Applicable Terms and Conditions

Dispute Resolution

• General Regulations: Any disputes between the bus operator and passengers on Toanthangcar.com will be resolved through negotiation. If the issue remains unresolved, either party may bring the matter to a competent authority as prescribed by law.

Effectiveness and Amendments

• Effective Date: The regulations of Toanthangcar.com are effective from the date they are published on the official website http://toanthangcar.com.
• Right to Amend: The contents of the document may be amended, supplemented, and replaced over time to ensure the operations of Toanthangcar.com. Changes will take effect three days after the announcement. The continued use of the service after the publication and implementation of changes signifies the customer's acceptance.

Customer Support Information:

• Website Management Board Toanthangcar.com: Toan Thang Company Limited.
• Address: 439 Binh Gia, Nguyen An Ninh Ward, Vung Tau City, Ba Ria-Vung Tau.
• Phone: 1900-6968.
• Email: support@toanthangcar.com.

Toanthangcar.com is committed to adhering to and implementing these terms and conditions in a transparent and fair manner. The terms and conditions may be updated to reflect changes in our operations and objectives.